How much is shipping at CandyHaus?

Shipping cost depends on destination and total order weight and is calculated automatically at checkout before payment - the exact cost is always shown upfront.

Does CandyHaus have gelatin-free sweets?

Yes. All gelatin-free sweets at CandyHaus are in the Vegan Gummy Candy collection, including vegan Haribo and Katjes varieties. The ingredients are printed on every original package.

FAQ – Shipping, Customs & Freshness

Q: Where does CandyHaus ship?

CandyHaus ships authentic German candy from Germany to the USA, Canada and the Gulf countries (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman) via DHL with full tracking.

Q: How long does delivery from CandyHaus take?

Typical delivery after dispatch: USA 6-12 business days, Canada and Gulf countries 7-14 business days. Customs processing can occasionally add a few days.

Q: Do I pay customs fees on CandyHaus orders?

No surprise fees: for the USA, Canada and Gulf countries, applicable customs and import charges are already included in the product prices shown at checkout.

Q: Is CandyHaus candy really from Germany?

Yes. Every CandyHaus product comes from the German market, in its original packaging with German labels.

Last updated: October 10, 2026

Ordering & Shipping

Where do you ship?

We ship from Germany to the USA, Canada and the Gulf countries (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman). All parcels are sent with DHL and are fully tracked.

How long does delivery take?

Typical delivery times after dispatch: USA 6–12 business days, Canada and Gulf countries 7–14 business days. Customs processing can occasionally add a few days.

How much is shipping?

Shipping cost depends on your destination and the total weight of your order, calculated automatically at checkout before you pay – so you always know the exact cost upfront, with no surprises.

Will I have to pay customs or import fees?

For shipments to the USA, Canada and the Gulf countries, applicable customs and import charges are already included in the product prices shown to you – what you see at checkout is what you pay, no surprise fees on delivery. All our parcels include correct customs declarations to avoid delays.

Products & Freshness

Is your candy really from Germany?

Yes. Every product comes from the German market, in its original packaging with German labels.

How long do the products last?

Every package shows its best-before date, and it differs by product. We only ship products with a long time left before that date.

Can chocolate melt in summer?

Chocolate is sensitive to heat. During warm months we pack chocolate with protective thermal lining. In very hot weeks it may still soften slightly in transit. This does not affect taste or safety.

Do you have gelatin-free sweets?

Yes. All our gelatin-free sweets are in our Vegan Gummy Candy collection. The ingredients are printed on every original package.

Payment & Discounts

Which payment methods do you accept?

We accept all major credit and debit cards as well as PayPal. Payments are processed securely by Shopify.

Do you have a discount for new customers?

Yes – sign up for our newsletter and get 10% off your first order with code WELCOME10.

Orders & Support

My order arrived damaged – what now?

Contact us via our contact page with a photo of the damaged items and your order number, and we will make it right. Please also see our Return & Refund Policy.

Can I change or cancel my order?

If your order has not shipped yet, contact us as soon as possible via the contact page and we will do our best to help.

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