Refund policy

Return & Refund Policy

Due to the nature of our products (food and perishable goods), we do not accept returns or exchanges once an order has been delivered.

All sales are final.

However, your satisfaction is very important to us. If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery at support@candyhaus.co and include clear photos of the issue.

To be eligible for a resolution, the item must be unused and in its original packaging.

If your claim is approved, we will offer a replacement or a refund at our discretion.

Please note:

- We do not accept returns for perishable goods, including all food items.
- We are not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping information provided by the customer.
- International shipments may be subject to customs inspections, which may affect packaging condition.
- We do not accept returns for items that have been opened, consumed, or improperly stored.
- We do not accept returns on sale items or gift cards.

Exchanges

We do not offer direct exchanges. If an issue is approved, a replacement may be sent or a refund may be issued.

Refunds

If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

By placing an order with CandyHaus, you agree to this Return & Refund Policy.

If you have any questions, please contact us at support@candyhaus.co.